Information We Collect

We collect the following personal information directly from you through our crew registration forms and job claim forms:

• Full name
• Email address
• Phone number
• Job role (Driver or Helper)

We do not collect this information passively or through third-party tracking. All data is provided voluntarily by you during the registration or job claim process.

How We Use Your Information

We use your personal information exclusively for the following purposes:

• To send automated SMS job dispatch notifications to registered crew members
• To communicate job availability, scheduling details, and updates
• To manage crew assignments and dispatch operations
• To maintain accurate records of crew participation and availability
• To fulfill our contractual and operational obligations to you

We do not use your information for marketing, advertising, or any purpose beyond the operation of our dispatch system.

SMS Messaging Program

By providing your phone number to American Falcon Moving Company LLC, you are explicitly consenting to receive automated text messages related to job opportunities and dispatch communications.

• Message frequency varies based on job availability
• Message and data rates may apply depending on your carrier and plan
• A confirmation text will be sent to your number upon registration to verify your consent
• You may opt out at any time by replying STOP to any message
• Upon opting out, you will receive one final confirmation message and no further messages will be sent
• To request assistance, reply HELP to any message or contact us at Americanfalconmoving@gmail.com
• A link to this Privacy Policy is included in all onboarding communications and is available at americanfalconmoving.com/privacy-policy

How We Protect Your Information

We take the security of your personal information seriously. The following measures are in place to protect your data:

• Access to personal data is restricted to authorized personnel only
• Our systems use industry-standard security protocols
• Crew member data is stored in access-controlled systems and is not publicly accessible
• We regularly review our data handling practices to ensure ongoing security

Data Retention

We retain your personal information for as long as you are an active crew member or contractor with American Falcon Moving Company LLC. If you opt out of our SMS program or request removal from our system:

• Your phone number will be removed from our active dispatch list within 7 business days
• Any remaining records will be anonymized or deleted within 30 days of your request
• Records required for legal or tax purposes may be retained for the period required by law

Data Sharing

We do not sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes. Your data will only be disclosed to third parties in the following limited circumstances:

• When required by law, court order, or governmental authority
• To our SMS delivery provider (Twilio) solely for the purpose of transmitting dispatch messages on our behalf, under strict data processing agreements
• To no other party under any other circumstance

Information Shared in Dispatch Communications

When job dispatch notifications are sent to registered crew members via SMS, messages contain job-related operational details necessary for crew assignment and scheduling. This may include job date and time, service type, crew requirements, estimated duration, general service area, and compensation rate.

This information is shared exclusively with verified, registered crew members for the sole purpose of managing job assignments and ensuring timely service delivery.

Customer Data

When customers interact with American Falcon Moving Company LLC through our website quote form or other intake processes, we collect information necessary to provide moving services. This includes name, contact information, and service details.

Customer data is used solely to fulfill the requested service and is never shared with crew members beyond what is operationally necessary after a job has been assigned and confirmed.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data from our systems
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at Americanfalconmoving@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: